Return Policy

At The Bag Girlz Club, we want you to love your purchase. If you're not completely satisfied, we're here to help with our hassle-free return policy.

Here's how it works:

1. 30-Day Return Window: You have 30 days from the date of delivery to return eligible items.

2. Items Eligible for Return: Most items can be returned, provided they are unused, unworn, and in their original condition with all tags attached.

3. Easy Return Process: Simply contact our customer service team to initiate the return process. We'll guide you through the steps and provide you with a return shipping label, making the process as smooth as possible.

4. Refund or Exchange: Once we receive your returned item, we'll inspect it to ensure it meets our return criteria. You'll then have the option to receive a refund to your original payment method or exchange the item for something else in our store.

5. Exclusions: Please note that certain items, such as personalized or custom-made products, may not be eligible for return. Additionally, final sale items are not eligible for return or exchange.

6. Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We'll work with you to resolve the issue and ensure you're satisfied with your purchase.

7. Questions or Concerns: If you have any questions or concerns about our return policy, don't hesitate to reach out to our friendly customer service team. We're here to assist you every step of the way.